Shipping policy

Processing Time
Non-customized orders are typically processed and shipped within 2-3 business days of purchase, excluding weekends and holidays.

Customized hand-painted orders are typically processed and shipped within 7-10 business days of purchase, excluding weekends and holidays.

For pre-order items, the estimated arrival time is listed on the product description page.

 

Shipping Methods

Standard and express shipping via trusted carriers such as Australia Post.

 

Shipping Rates
Shipping costs are calculated based on the shipping method selected and the destination address. Customers can view shipping rates during the checkout process before finalizing their order.

 

Delivery Timeframe
Delivery times vary depending on the shipping method selected and the destination. Generally, standard shipping and free shipping take 2-8 business days, while express shipping may arrive within 1-4 business days.

 

International Shipping
International shipping may be available. Please contact us for delivery timeframes and rates.

 

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment online using the provided tracking number.

 

Contact Us
If you have any questions or concerns regarding shipping or your order, please don't hesitate to contact our customer service team at info@chillhome.com.au. We're here to assist you every step of the way!